This Refund Policy explains the circumstances under which REDG Blast (“we,” “us,” or “our”) may provide refunds for subscription fees and usage charges paid through our platform.
1. Subscription fees
Subscription fees are generally billed in advance on a monthly or annual basis. Because our Service is digital and accessible immediately upon payment, subscription fees are non-refundable except as described below.
2. Eligibility for refunds
We may issue a refund in our sole discretion if you experience a material service outage caused by our platform, if you were incorrectly charged due to a billing error, or if you cancel within any promotional trial or money-back period explicitly offered at signup.
3. Usage-based charges
Charges for messages, calls, phone numbers, and other usage-based services are consumed in real time and are not refundable. This includes unused message credits or minutes that expire at the end of a billing period.
4. How to request a refund
To request a refund, contact our support team at support@redgblast.com within 30 days of the charge in question. Include your account email, the charge date, and the reason for your request. We will review and respond within 5-10 business days.
5. Refund method
Approved refunds will be credited to the original payment method within 5-10 business days, depending on your payment provider. We do not issue refunds to a different payment method.
6. Account cancellation
Canceling your account does not automatically entitle you to a refund. You will continue to have access to the Service through the end of your current billing period. After that, your account will be downgraded or closed according to our Cancellation Policy.
7. Changes to this policy
We may update this Refund Policy from time to time. The updated policy will be posted on this page with a revised effective date.
8. Contact us
Questions about refunds can be sent to support@redgblast.com.